Below are frequently asked questions, you may find the answer for yourself.
We ship our products worldwide, with a strong focus on European countries. Shipping costs are calculated dynamically at checkout based on the weight, dimensions, and destination of your package. We offer free standard shipping on orders above a specific threshold value.
Delivery times depend on your location and the shipping method selected:
Express Shipping: 1–3 business days.
Standard Shipping: 4–7 business days. Please note that custom-designed pre-cut kits may require an additional 24–48 hours for precision cutting and preparation before shipment.
Orders shipped within the European Union (EU) are free from customs duties. For international orders shipped outside our primary logistics hub, packages may be subject to local import taxes or customs clearance fees upon arrival. These charges are the responsibility of the recipient.
While transit delays can occasionally happen due to weather or carrier volume, we monitor shipments closely. If your tracking status has not updated for more than 5 business days, please contact our support team. All our shipments are insured, and we will either locate the package or dispatch a replacement for you.
Because we ship premium, high-value products and delicate film rolls that require careful handling and a signature upon delivery, we highly recommend using a physical residential or business address. We cannot guarantee successful delivery to automated parcel lockers or PO Boxes.
We accept all major credit and debit cards (Visa, Mastercard, American Express), secure express checkouts via PayPal, as well as direct bank wire transfers for high-volume or corporate orders.
Absolutely. Your security is our highest priority. Our store is built on a highly secure platform utilizing 128-bit SSL encryption technology to protect your data. We do not store your credit card information on our servers; all transactions are handled by certified, world-class payment gateways.
Yes. A PDF commercial invoice is automatically generated and attached to your order confirmation email. If you require specific company details, corporate tax IDs, or VAT numbers printed on the invoice, please ensure you fill out the "Company Information" fields during checkout.
Card declines can happen for several reasons, including insufficient funds, incorrect expiration dates, wrong CVV codes, or international transaction restrictions imposed by your bank. Please double-check your details or try using an alternative payment method like PayPal. If the issue persists, contact your bank for authorization.
Prices on our website are displayed based on your regional preferences (typically EUR or your local currency). Your final checkout total will show the exact currency and amount you will be billed. No hidden conversion fees are applied from our side.
Once your order is shipped, you will automatically receive an email confirmation containing a tracking number and a link. You can use this link to monitor your package's journey in real-time. Alternatively, you can log into your autocarex account and check your order history.
We process orders quickly to ensure fast delivery. If you need to change your shipping address or cancel an order, please contact our support team within 1 hour of placement. Once an order has been sent to our fulfillment center or entered production (for custom pre-cut kits), it cannot be modified or canceled.
We offer a 30-day return policy for unused, unopened items in their original packaging (such as tools, accessories, and full rolls). Due to the precise nature of our business, custom pre-cut film kits that have been peeled from their backing or modified cannot be returned unless there is a manufacturing defect.
Please inspect your package immediately upon delivery. If any product is damaged during transit or if anything is missing, contact us within 48 hours with your order number and clear photos of the packaging and items. We will arrange a free replacement immediately.
Once we receive and inspect your returned item at our warehouse, we will send you an email confirmation. Approved refunds are processed automatically back to your original method of payment within 5 to 7 business days, depending on your bank or card issuer.
